Don't miss our holiday offer - up to 50% OFF!
Home / Help / FAQ
FAQ
Find quick answers to the most common questions about orders, shipping, returns and more.
ORDERS AND PAYMENTS
How do I place an order ?
Browse our collection, choose your size and colour, then click Add to Cart. When you’re ready, go to checkout, enter your delivery details and complete your payment. You’ll receive an order confirmation by email once your order has been placed.
What payment methods do you accept ?
We accept secure online payments through the payment options shown at checkout. Available payment methods may include debit card, credit card, instant EFT or other supported South African payment options.
Can I change or cancel my order ?
Because our products are made to order, we begin processing your order soon after payment is received. If you need to change or cancel an order, please contact us as soon as possible. Once your item has gone into production, we may not be able to make changes or cancel the order.
When will my order be processed ?
Orders are usually processed and prepared for printing within 2–5 business days. During busy periods, promotions or holidays, processing may take slightly longer.
Do you offer gift cards ?
Not at this stage, but we may add gift cards in future.
SHIPPING
Where do you deliver?
We currently deliver within South Africa.
How long does delivery take?
Delivery times depend on your location and the courier service used. Please remember that made-to-order items require processing and production time before dispatch.
How much does shipping cost?
Shipping costs are calculated at checkout. Orders over R800 qualify for free shipping.
How do I track my order?
Once your order has been shipped, you will receive tracking details by email where available.
Why has my tracking not updated?
Courier tracking can sometimes take time to update after collection. Please allow some time for the courier system to refresh.
Can I collect my order?
At this stage, STRFRNT does not offer customer collection. Orders are delivered by courier.
RETURNS AND EXCHANGES
Can I return my order?
Please contact us within 7 days of delivery if you need help with a return. Items must be unworn, unused and in their original condition.
Can I return a made-to-order item?
Made-to-order items may only be returned if they are faulty, damaged or incorrect. Please contact us before sending anything back.
Can I exchange for a different size?
Size-based exchanges are subject to availability and our returns policy. Please check the size guide carefully before placing your order.
What if my item is faulty or incorrect?
Please email us with your order number, a description of the issue and clear photos of the item. We will review the request and confirm the next steps.
Who pays for return shipping?
Return shipping costs may apply unless the item is faulty, damaged or incorrect.
Can I send my item back without contacting you first?
No. Please contact us first and wait for return approval before sending anything back.
PRODUCTS
Are STRFRNT items made to order?
Yes. STRFRNT products are produced once an order is placed. This helps us avoid unnecessary stock and reduce waste.
Will the colour look exactly like the photo?
We try to show colours as accurately as possible, but colours may vary slightly between screens, lighting and the final printed product.
How do I choose the right size?
Please check the size guide before ordering. If you are between sizes or prefer a relaxed fit, consider sizing up.
Will the print fade?
All printed garments should be cared for properly to help protect the design. Wash inside out, use cold water where possible and avoid tumble drying.
How should I wash my STRFRNT item?
Wash inside out on a gentle cycle with similar colours. Do not bleach. Avoid ironing directly over the print.
Are the products oversized?
Some STRFRNT products may have a relaxed or oversized fit. Please check the product description and size guide before ordering.
GENERAL
How can I contact STRFRNT?
You can contact us by email at hello@strfrnt.net or through the contact page.
Do you have a physical store?
STRFRNT is currently an online store only.
Do you restock sold-out items?
Some items may return, but selected drops may be limited. If an item is no longer available, it may not be restocked.
Do you offer custom orders?
Not at the moment. STRFRNT currently focuses on selected designs, collections and drops.
How do I stay updated on new drops?
You can follow STRFRNT on Instagram or sign up to our email list to hear about new products and releases.